1. Our Refund Promise
Last updated: November 3, 2026
We want every Elite TV 4K US subscriber to be happy with the service. If Elite TV 4K US does not work on your device and our support team cannot fix the problem, you can request a full refund within 48 hours of your purchase.
2. Who Can Get a Refund
- Your request is made within 48 hours of your purchase.
- The service does not work as described on your device or connection, and our support team has not been able to fix the problem.
- You were charged twice or charged for the wrong plan.
Refunds apply to all plan lengths — 1, 3, 6 and 12 months — and to multi-screen orders.
3. When Refunds Do Not Apply
- Requests made more than 48 hours after purchase.
- Changing your mind or no longer wanting the service when it works as described.
- Accounts suspended for breaking our Legal Disclaimer, such as sharing an account beyond the screens paid for or reselling access without a reseller agreement.
- Reseller credits and reseller panel purchases, which follow the terms agreed with each reseller.
4. How to Request a Refund
Email us
Send an email to contact@elitetv4kus.com with the subject "Refund request".
Include your details
Add the email address used for your order, your username, the plan you bought, the purchase date and a short reason.
Get confirmation
We reply within 24 hours to confirm your refund or to help solve the problem.
5. Refund Timing
Approved refunds are sent to the original payment method within 5–10 business days. The exact time it takes to appear depends on your bank or payment provider. Once a refund is processed, the related subscription is deactivated.
6. Questions
Questions about this policy? Email contact@elitetv4kus.com or visit our contact page.